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February 19, 2013

Web Services Delivered from the Cloud – (Communication-as-a-Service)

CaaS is an outsourced enterprise communications solution.

CaaS vendors provide these types of services and are responsible for the management of hardware and software required for delivering Voice over Internet Protocol (VoIP) services, Instant Messaging and Video Conferencing capabilities to their customers.

A CaaS model allows a CaaS provider’s business customers to selectively deploy communications features and services throughout their company on a pay-as-you-go basis for service(s) used. CaaS is designed on a utility-like pricing model that provides users with comprehensive, flexible, and (usually) simple-to-understand service plans.

CaaS offers flexibility and scalability that small and medium-sized business might not otherwise be able to afford. CaaS service providers are usually prepared to handle peak loads for their customers by providing services capable of allowing more capacity, devices, modes or area coverage as their customer demand necessitates.

Network capacity and feature sets can be changed dynamically, so functionality keeps pace with consumer demand and provider-owned resources are not wasted.

CaaS requires little to no management oversight from customers.It eliminates the business customer’s need for any capital investment in infrastructure,and it eliminates expense for ongoing maintenance and operationsoverhead for infrastructure. With a CaaS solution, customers are able to leverage enterprise-class communication services without having to build a premises-based solution of their own.This allows those customers to reallocate budget and personnel resources to where their business can best use them.

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